Hi akshay jasani

881107233802

881064761843

881107231383

These are tracking order numbers.

Hello

The logistics information of these order numbers cannot always be synchronized on time. The technicians of the logistics channel said that it is necessary to connect to the API. Please help me see if it can be realized.

Thank you

Hi akshay jasani

Hello

The logistics provider information in our order is always updated very slowly, which has caused dissatisfaction among customers.

Thank you

Dear 振军 王,

We have checked the tracking information for the order numbers you provided (881107233802, 881064761843, 881107231383). After verifying, we found that both the FedEx website and TrackShip display the same data.

You can check the tracking details directly on the FedEx website using the following link: https://www.fedex.com/fedextrack/?trknbr=881107233802&trkqual=2460804000~881107233802~FX

If you still experience delays or discrepancies with the tracking updates, please let us know. We are here to help you resolve the issue.

Thank you for your understanding.

Best regards,

Akshay

Hi akshay jasani

For example, for order 881107230435, there is no detailed logistics information from May 8th to now, and I have not found it on the FedEx official website. There are many such orders on the website.

Then the solution mentioned by our operator here is to access their logistics tracking interface, which is the document provided to you at the beginning.

Thank you

Dear akshay jasani

What I understand is that the logistics we are using now does not use FedEx when transporting domestically. After the goods arrive in the United States, the order number will be changed and FedEx will be used again, which will result in the inability to find logistics information in our country for a period of time.

So they will provide a logistics track interface. After connecting to this logistics interface, you can use the TrackShip plug-in to query the logistics information normally.

I hope this can help you.

Thank you

Dear 振军 王,

I don't fully understand your concerns. Could you please explain the issue in more detail and provide screenshots? This will help me assist you more effectively.

Looking forward to your response.

Best regards,

Akshay Jasani

Hi akshay jasani

Some of our logistics information is not updated in time. They are all shipped on the same day, but the logistics status in the order is different. As a result, some customers will raise disputes in PayPal when they see that the logistics information is not updated.

881181538570, 881178843490, 881181535537, these orders will not be updated in time in the background logistics status. Logistics information in China will be displayed normally.

Logistics operators in China have provided me with some logistics tracking interfaces, but I don’t know how to combine these interfaces with the TrackShip plug-in.

Hope to get help.

Thank you

Hi, 振军 王

Thank you for bringing this issue to my attention. I have fixed the problem regarding the logistic information update. The logistics status will now be updated in a timely manner.

If you have any further questions or concerns, please feel free to reach out to me.

Thank you for your cooperation.

Akshay

Hi,akshay jasani

For orders placed on the same day, some will be updated, but some will not be updated in time. I think there is still a problem. Please check again.

Thank you

Hi 振军 王,

I have checked the tracking numbers that were provided, and they all appear to be up to date.

I did not find any issues on my side.

Could you please send me the specific tracking numbers where the issue is happening, along with a clear description of the problem you're seeing?

This will help me investigate it properly.

Thank you!

Best regards,

Akshay

Hi akshay jasani

I think if you can log in to our backend to take a look, you can see in my screenshot that some orders cannot be updated in time.

If you need to log in to the backend, I will give you administrator privileges.

Thank you

Hi 振军 王,

Regarding the tracking number 881345245158,

I have checked, and we are displaying the same tracking update as shown on the official FedEx website.

You can verify it here:

🔗 https://www.celiehair.com/order-tracking?tracking=881345245158

Please let me know if you’re referring to a different tracking number or facing a different issue, and I’ll be happy to investigate further.

Best regards,

Akshay

Hi akshay jasani

This is what I need to do in the document I sent you at the beginning. The first one we used in China was not FedEx logistics, so the logistics information could not be accurately found in the order number of FedEx logistics. We will wait until we arrive in the United States to switch the order to FedEx logistics, and then there will be logistics information. So there will be no logistics information in China for a period of time.

So I hope to see if you can help us realize the normal display of domestic logistics information based on the document.

I don’t know if you can understand this.

Thank you

Hi akshay jasani

The domestic logistics information cannot be displayed, and then the logistics operator gave me a document of the docking interface. I hope you can help me, because this logistics information is still very important.

Thank you

振军 王: It looks like you're trying to display tracking updates for the origin country on your FedEx shipments from China. However, FedEx doesn’t seem to show those origin updates on their website.

Could you please provide more details about the shipping company handling the shipments within China? If possible, share the tracking number and the tracking page for that local carrier. We’ll check if it’s possible to add tracking updates from the origin country.

Hi akshay jasani

Sorry, they only gave me an interface document. Nothing else. Do you think the document is helpful?

Thank you